This notice describes how we use your information.
By clicking on the ‘Submit’ button on sign up, by visiting www.helpnextdoor.co.uk, you are accepting the practices described in this Privacy Notice.
This Privacy Notice sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks including apps and tablets (we use the term ‘Website’ to refer to any and all types of technology including websites that you use to access our content and services) by JudgeService Research Limited (JudgeService). If you have any requests concerning your personal information or any queries with regard to these practices, please contact us.
1. What Personal Information About Users Do We Gather?
Help Next Door Ltd (“we” or “us”) collects and shares personal information you provide on its platform to help voluntary organisations and communities to match requestors and providers of assistance. When we do so we are regulated under the Data Protection Laws which include the Data Protection Act 1998 and any replacement legislation, and the General Data Protection Regulation (GDPR). The Data Protection Laws apply across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those Laws. The information we gather about Users helps us personalise and continually improve your experience.
Here are the types of information we gather.
- Information You Give Us: We receive and store any information you enter on our Website or give us in any other way. By registering with us via our Website, you choose to accept the practices described in this Privacy Notice. We use the information that you provide for such purposes as set out in here.
- Automatically Collected Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies”, and we obtain certain types of information when your Web browser accesses our Website.
- E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mails from us if your computer or device supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your Contact Preferences.
2. What About Cookies?
- Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide product features, and to remember your requests for services between visits.
- The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. Since cookies will allow you to take advantage of some of the Website’s product features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not be able to post requests for services or buy job leads, or use any of our online products and services that require you to sign in.
- Please read our cookies policy for more information.
For information about the specific cookies used on this website, please see below:
|Type of cookie||What it does||How to block|
|Cookies necessary for essential website purposes||These cookies are essential to provide you with services available through our Website and to use some of its features, such as access to secure areas. These cookies are necessary for us to supply you with certain online features like transactional pages and secure login accounts.||You may disable any of these cookies via your browser settings. If you do so, various functions of the Website may be unavailable to you or may not work the way you want them to.|
|Functionality Cookies||Functionality cookies record information about choices you’ve made and allow us to tailor the Website to you. These cookies mean that when you continue to use or come back to the Website, we can provide you with our services as you have asked for them to be provided. For example, these cookies allow us to:
||You may disable any of these cookies via your browser settings. If you do so, various functions of the Website may be unavailable to you or may not work the way you want them to.|
3. Does Help Next Door Share The Information It Receives?
Information about our users is an important part of our business. We share information only as described below and with controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. We do not typically share personal information about Users who have not registered.
- When you post a request for or to supply services: We share user information (full name, postcode, email address and phone number) with our clients to match the services required with an appropriate provider. We are using your information to fulfil our contractual obligations to you.
- When you provide information to supply services: We share your information (name, full address including postcode, email address and phone number) with our clients to match your services with users to respond to a request for services. Here we are using your information to fulfil our contractual obligations to you.
- Affiliated and other businesses we do not control: We work closely with other businesses. We may share users or suppliers information with each other provide you with the services you have requested or supply.
- Protection of the website and other websites and applications operated by JudgeService: We disclose account and other personal information when we believe disclosure is appropriate to comply with the law; enforce or apply our User Agreement and other agreements; or protect the rights, property, or safety of our Website, our Users, or others. This includes exchanging information with other companies and organizations for fraud protection.
- With your consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
4. How Secure Is The Information We Hold About You?
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input;
- It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
5. What Information Can You Access?
Our Website gives you access to a broad range of information about your account and your interactions with our Website for the limited purpose of viewing and, in certain cases, updating that information.
6. What Choices Do You Have?
As discussed above, you can always choose not to provide information, even though it might be required to take advantage of the Website’s features;
You can add or update certain information on the Website pages as mentioned in the ‘What Information Can I Access’ section. When you update information, we usually keep a copy of the prior version for our records;
If you do not want to receive e-mail or other mail from us, please adjust your Marketing Preferences. (However, legal notices from us, such as this Privacy Notice, govern your use of the Website, and it is your responsibility to review them for changes.)
7. Does JudgeService send information it holds about you outside the UK or European Union?
All information JudgeService collects and processes is within the United Kingdom. No data is passed outside the boundaries of the UK.
8. Conditions of use, notices, and revisions
If you choose to visit the Website, your visit and any dispute over privacy is subject to this Privacy Notice, including resolution of disputes, and application of English Law. If you have any concerns about privacy at JudgeService or in relation to the Website, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We endeavour to never materially change our policies and practices to make them less protective of information collected in the past without having informed those affected.
9. The Purposed For Which We Use Your Information
Why Do We Collect This Information?
- To share your information with our clients and coordinate services you requested or supplied
Automatically Collected Information
Why Do We Collect This Information?
- To understand the technology our users are using and that we must design and build products for
- To understand the online behaviour of our users
- To manage our exposure to and prevent and detect fraud
- To aggragate this data with similar information from other users to help inform product development
- Where your device is configured to allow it, we may also receive confirmation that you’ve opened our communication (e.g. email) since we wish to ensure our emails are interesting to our members and that you receive relevant information from us
How long your personal information will be kept
We will hold your personal information whilst we continuing to provide services from or to you and following the termination of our contractual relationship for any period we are required to do so by any applicable legislation (eg UK tax legislation requires us to hold information for a minimum of 6 years).
Under the Data Protection Laws, you have a number of important rights free of charge. In summary, those include rights to:
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
If you would like to exercise any of those rights, please contact us on email@example.com:
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.